Article 4 : Procedure of Payment

A : Mode of Payment:

The payment of orders can be accomplished by bank card, gift card or gift voucher.

Bank card :

The following types of cards are accepted: CB, VISA, EUROCARD, MASTERCARD,

Gift Cards and Gift Vouchers :

WINE&BEER accepts solely the gift cards and gift vouchers issued by WINE&BEER themselves.

B- PRICES:

The price could be indicated in EURO (€) or GBP (£). As the company is based in France, the indicated prices will include the local VAT rate of the country of delivery as well as other taxes. The currency of displayed prices can be changed at any time into EUROS (€).Prices indicated on product pages does not include shipping costs. The price of a product may vary depending on the quantity chosen. Shipping costs will vary according to the mode of transport chosen as well as the country of delivery.

To exercise this right of withdrawal, the client must notify us of their decision to withdraw from the contract by means of a clear statement of intent (e.g. letter sent by post or an e-mail). The client may use the withdrawal form downloadable here, but its use isn’t mandatory. 

The withdrawal period will be respected, as long as the client transmit their intent to exercise the right of withdrawal before the expiry of the withdrawal period. 

Withdrawal effects 

If the client withdraws from the contract, we will refund all payments received from the client, including delivery charges (except any additional charges arising from the choice to withdraw, i.e. return delivery costs, as well as the choice to benefit from delivery methods other than standard delivery) without undue delay and no later than fourteen days from the day we are informed of the decision to withdraw from the contract.

We will execute the refund using the same method of payment that was used for the original transaction, unless the client expressly agrees to a different method, in either case, this refund will not result in any charge to the client. We may defer the refund until we receive the merchandise or until the client has provided proof of shipment of the property, whichever comes first.

The client must return the property by hand or return it to SAS Wine&Beer Route de Caen 14150 Ouistreham without undue delay and, in any case, no later than fourteen days after having informed us of the decision to withdraw from the contract. This period is deemed to be respected if the client returns the property before the expiry of the fourteen-day period. 

The client will be responsible for the direct costs of returning the property. 

The client is liable for the loss of value of the merchandise resulting from all manipulations beyond the handling necessary to see whether the goods are as expected. In the case where certain products have been opened or consumed, WINE&BEER is entitled to deduct the value of these products from the refund made to the buyer.

For 1€ spent you will receive one loyalty point, only after a creation of your customer account on our website during the buying process.

 In the case of a product in an order being out of stock, WINE&BEER will inform the client as soon as possible to allow the customer to choose their preferred course of action:

• The substitution of the out of stock product by the following vintage or an equivalent/superior bottle within the same price range.
• The refund of the value of the unavailable products or of the totality of the order at the discretion of the client.

 In the case of a temporary unavailability, the client will also be proposed the additional option to wait for the next date of restocking (which will be indicated to them) and at that point to have their full order shipped.

Article 6 : Commercial Operations and Opportunities:

 All the commercial operations available via the site www.wine-beer.fr (such as Flash Sales, Bin End Sales, Damaged Labels, winter and summer sales, the ‘Foire aux Vins’ etc. ) are subject to their own particular terms and conditions. In effect these operations can last a certain amount of time or for as long as stock lasts or until a set number of bottles are sold. At the end of the operation the products concerned are susceptible to a change in price. The client can benefit from the offer while it is available however once the operation is terminated WINE&BEER does not have to honour the past offer on any future order.

Article 7 : Right to Retraction :

The client has the right to withdraw from this contractual agreement for any reason and without justification within a period of fourteen days. The fourteen days are counted after the day on which the client, or a third party, other than the transporter, designated by the client, physically takes possession of the goods. 

To exercise this right of withdrawal, the client must notify us of their decision to withdraw from the contract by means of a clear statement of intent (e.g. letter sent by post or an e-mail). The client may use the withdrawal form downloadable here, but its use isn’t mandatory. 

The withdrawal period will be respected, as long as the client transmit their intent to exercise the right of withdrawal before the expiry of the withdrawal period. 

Withdrawal effects 

If the client withdraws from the contract, we will refund all payments received from the client, including delivery charges (except any additional charges arising from the choice to withdraw, i.e. return delivery costs, as well as the choice to benefit from delivery methods other than standard delivery) without undue delay and no later than fourteen days from the day we are informed of the decision to withdraw from the contract.

We will execute the refund using the same method of payment that was used for the original transaction, unless the client expressly agrees to a different method, in either case, this refund will not result in any charge to the client. We may defer the refund until we receive the merchandise or until the client has provided proof of shipment of the property, whichever comes first.

The client must return the property by hand or return it to SAS Wine&Beer Route de Caen 14150 Ouistreham without undue delay and, in any case, no later than fourteen days after having informed us of the decision to withdraw from the contract. This period is deemed to be respected if the client returns the property before the expiry of the fourteen-day period. 

The client will be responsible for the direct costs of returning the property. 

The client is liable for the loss of value of the merchandise resulting from all manipulations beyond the handling necessary to see whether the goods are as expected. In the case where certain products have been opened or consumed, WINE&BEER is entitled to deduct the value of these products from the refund made to the buyer.

Article 8 : Applicable Law and Dispute Resolution:

Consumer Mediation Service or Ombudsman: Amiable resolution of disputes between the trader and the consumer conforming to the articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the ‘Code of Consumption’.

In the case of unresolved disputes between the trader and the consumer, the consumer has the possibility to implicate the consumer mediation service. Before contacting the consumer mediator the consumer must have already tried to resolve the dispute directly with the trader through a written means of communication or to have made a retraction as per the contract concluded with the trader.

Consumer mediation is an out-of-court settlement of consumer disputes. If the conditions are met, a mediation will take place according to a precise process and according to the applicable laws.

To contact the consumer mediator/Ombudsman:
MEDIATION - VIVONS MIEUX ENSEMBLE
IMPORTANT: Never send defective or contentious items or items to be refunded to the consumer mediator. Never send original documents to the consumer ombudsman. Make photocopies of all concerned documents.

European online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=UK

Applicable law and competent jurisdiction
The general conditions of sale are governed by French law. If any clause of these terms and conditions become null and void, this shall not affect the validity of or compliance with these terms and conditions. In case of persistent disagreement concerning these conditions and a failing of amiable agreement, any dispute will be referred to the relevant French courts.

Time limits for reimbursement
In the event of a refund following a dispute we will refund you the amount agreed with our customer service without undue delay and at the latest fourteen days from the day you have agreed in writing to this refund with our customer service.  In the event of a refund in exchange for a return of merchandise, we may defer the refund until we have received the merchandise or until you have provided proof of return shipment of the merchandise, whichever comes first. For credit card refunds, please note that interbank delays may retard the actual credit on your account by a few days.

Article 11 : Protection of minors :

 The «Code de santé publique » (public health code) specifies that the sale of alcohol to minors under 18 years of age is illegal (modified, see article 93 of the French law HPST).

 When registering to the site the client must recognize his being an adult and every time he orders must tick the check box confirming his adheral to the terms and conditions and thus re-affirm that he is indeed 18 or over.

Article 12 : Protection of personal information :

The site www.wine-beer.fr is implicated in the declaration of the CNIL. Conforming to the French law n° 78-17 6 January 1978 related to the technological domain, in “Filing and Freedom, persons have the right to access, edit or delete the personal information related to them that are stocked by and the responsibility of WINE&BEER. Any client can exercise this right by addressing our customer service department by email at the address winebeereshop@gmail.com or by post.

 To meet the demands and needs of clients, and to ensure an optimized remote service the company WINE&BEER is obliged to save certain personal information (name, address). This information is destined for use by WINE&BEER only.

 Payments by bank card are secured by an SSL online payment system. All information pertaining to clients’ banking details that they send to WINE&BEER to complete an order are neither saved nor visible online. WINE&BEER guarantees the confidentiality of this information.

See www.winebeer.fr/privacy-and-cookies

Articles 13 : Images 

 Photos, graphics, and illustrations used on the site wwwwinebeer.fr are non-useable. They are the exclusive property of WINE&BEER and are not free use. 

Images in product descriptions are non-contractual and do not necessarily represent exactly which product packaging will be delivered. The appearance of products can vary depending on availability among other factors.

THE ABUSE OF ALCOHOL IS DANGEROUS
CONSUME IN MODERATION